Privacy Policy 

Responsible Person

The responsible person processing your personal data is:

Jean-Philippe Rüegg New Leaf Acupuncture Zeltweg 25 8032 Zurich

Purpose

The collection and processing of your personal data primarily serve the purpose of communicating with you. This includes marketing purposes and relationship management. For this, we use communication data and master data in particular. We may also collect and process personal data to fulfill and process the treatment contract. Based on your use of our website, we process your data for the purposes explained below.

Providing the website and creating log files

When you visit our website, we automatically collect general technical visit information in so-called log files. This includes, for example, the IP address of the device used for the visit. The collection and processing of these log files serve the purpose of enabling the use of our website (establishing a connection), permanently ensuring and increasing the security and stability of our systems, enabling the optimization of our Internet offering, and for internal statistical purposes.

Newsletter

You can subscribe to our newsletter. The data collected during this process is processed in order to inform you via the newsletter about our practice and general developments in the field of TCM/health. You can unsubscribe from the newsletter at any time by sending an email to contact@newleaf.ch.

Contact form, chat, and email contact

You can contact us using the contact form, chat, or email. The data collected during this process is processed to review your request and to get in touch with you, for example, to schedule an appointment.

Appointment booking

You can book an appointment with us online. The data collected during this process is processed to record the appointment, prepare for it, and create a patient profile.

Disclosure

We treat your personal data confidentially and only disclose it to those third parties listed in this privacy policy.

For various administrative tasks, our practice uses external service providers. These external service providers may have access to your personal data due to their activities, and they are contractually obligated to treat your personal data confidentially at all times. In this context, your personal data may be disclosed in particular to the following recipients:

Accountants in connection with the management of the accounting and the creation and dispatch of invoices, Tax consultants, if necessary for the preparation of the tax return, IT service companies that provide the software programs and services we use and manage the website, Debt collection agencies if we need to assert our services through debt enforcement, Law firms if a dispute arises from the treatment contract. In addition, we disclose your personal data to health insurance companies and insurers, especially in connection with the billing of services provided by us. We may also disclose your personal data to authorities and offices, such as cantonal or federal health authorities, if this becomes necessary in connection with the management of our practice and the granted authorizations.

We may also disclose your personal data to other medical and healthcare professionals (such as doctors, naturopaths, etc.) if this is necessary in connection with medical treatment, for example, to obtain second opinions or additional information or to ensure representation. If this is necessary in connection with medical treatment, we may also request information about your medical history from other medical and healthcare professionals (e.g., your general practitioner) and inform them that you are under our care.

Your personal data (such as findings, therapy suggestions, etc.) may also be shared with your relatives.

Disclosure abroad

We disclose your personal data to the following countries: USA. If this involves a country that does not provide adequate data protection, we have implemented the following guarantees in accordance with Art. 16(2) of the Data Protection Act: Statement by Squarespace (Website Host): "Squarespace is committed to treating personal data from the EEA, the United Kingdom, and Switzerland and elsewhere around the world in a secure and privacy-compliant manner and to comply with the European Commission's Standard Contractual Clauses and those of the United Kingdom in data processing."

Communication

There is a risk that data may be lost, intercepted, or manipulated when communicating via unencrypted email. The confidentiality of data cannot be guaranteed when transmitted via unencrypted email. The same applies to messenger services. We cannot guarantee the confidentiality of communication via unencrypted email and messenger services. If you contact us via email, messenger, or similar services, we understand this as your consent to use these communication channels. We also reserve the right to contact you through these communication channels.

Use of cookies

Cookies are small units of information that allow your browser to be uniquely identified and in which additional information such as user settings can be stored. When you visit our website, cookies are automatically stored on your device. Cookies help to make your visit to the website easier, more pleasant, and more meaningful. We use the following cookies:

Technically necessary cookies: These cookies are essential for the functioning of our website and cannot be deactivated in our systems. Functional cookies: These cookies enable the provision of enhanced features and personalization. They can be set by us or by third parties whose services we use on our website. Analysis cookies: These cookies allow us to count visits and identify sources of access in order to determine and improve the performance of our website. Marketing cookies: These cookies and other tracking technologies allow us to display personalized advertising to you. You can configure your browser to block cookies. However, this may result in some areas of the website not functioning.

Online booking

You can book an appointment via Squarespace/Acuity Scheduling on the website. We synchronize these bookings with our Google calendars. The operator is Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter "Google").

Alternatively, you can book your appointment by phone or email.

You can find the privacy policy of the calendar operator Google here:

https://www.google.com/policies/privacy/.

Google processes your data in the USA and has submitted to the EU-US Privacy Shield

https://www.privacyshield.gov/EU-US-Framework

Contact

If you have any questions about the processing of your personal data or about exercising your data protection rights, you can contact us at contact@newleaf.ch.

Currency and changes

We reserve the right to update and adjust this privacy policy at any time without prior notice. The current version published on our website applies.

By using our website, you agree to these terms and the corresponding processing of your personal data.

Privacy Policy Version dated 01.09.2023